Shipping policy

Last updated: October 12, 2026

Thank you for visiting and shopping at Sierra RV. We are dedicated to processing and delivering your RV parts and accessories as quickly and reliably as possible.

This policy outlines our shipping procedures, delivery timelines, costs, and terms for both standard package shipments and heavy freight.

1. Order Processing & Transit Timelines

All orders are processed and shipped exclusively from our primary facility in La Feria, Texas. We maintain physical stock of our inventory to ensure fast, reliable fulfillment directly to your door.

  • Handling / Processing Time: 1 to 2 business days (Monday – Friday). Orders placed after 2:00 PM CST or on weekends/holidays will begin processing on the following business day.

  • Transit Time: 2 to 7 business days (Monday – Friday), depending on your location and selected delivery carrier.

  • Total Estimated Delivery Time: 3 to 9 business days from the date your order is placed.

Note: Orders are not processed, shipped, or delivered on weekends or statutory holidays. During peak seasonal demand, order fulfillment may occasionally take an extra 24–48 hours. If a prolonged delay occurs, we will notify you via email.

2. Shipping Rates & Carrier Options

Shipping charges for your order are calculated and clearly displayed at checkout before you complete your payment.

A. Standard Parcel Shipping

  • Carriers: UPS, FedEx, or USPS Ground.

  • Coverage: We ship exclusively to physical street addresses within the 48 contiguous United States.

  • Rates: Ground shipping is charged as a flat rate based on total order weight brackets ($12.00, $24.00, or $48.00), which are clearly displayed at checkout before you finalize your payment.

B. Heavy & Oversized Freight (LTL Shipping)

  • Applicable Products: Heavy or oversized RV appliances—such as rooftop air conditioners, refrigerators, awnings, generators, and large body panels—require Less-Than-Truckload (LTL) freight delivery.

  • Rates: All freight shipments over 60.1 lbs are charged at a flat rate of $99.00. Liftgate delivery or residential delivery fees are included in this flat rate fee at checkout.

  • Freight Carrier Delivery: Freight orders are delivered via commercial freight lines on a pallet or crate.

  • Delivery Requirements: Freight carriers require a valid telephone number to schedule a delivery appointment. 

3. Shipping Restrictions & Exclusions

  • Contiguous U.S. Only: We ship only within the 48 contiguous United States. We do not ship to Alaska, Hawaii, or U.S. Territories (such as Puerto Rico, Guam, or the U.S. Virgin Islands), nor do we ship internationally.

  • P.O. Boxes & APO/FPO Addresses: Due to carrier restrictions on large automotive and RV components, we cannot ship to P.O. Boxes or APO/FPO addresses. Please provide a physical street address at checkout.

4. Order Tracking & Confirmation

  1. Order Confirmation: Upon placing your order, you will receive an automated order confirmation email detailing your purchased items.

  2. Shipment Confirmation & Tracking: As soon as your order leaves our warehouse, you will receive a secondary shipping confirmation email containing your shipment tracking number (UPS, FedEx, USPS, or Freight carrier tracking link).

  3. Tracking Activation: Please allow up to 24 hours for carrier tracking updates to register on the carrier's portal.

5. Shipping Damage & Freight Inspection Procedure

We take extreme care in packaging your products, but damage can occasionally occur during transit.

Parcel Shipments (UPS, FedEx, USPS):

If your box arrives visibly crushed or open, take photos of the package before opening it. Contact our support team within 48 hours of delivery at contact@sierrarvparts.com so we can issue a replacement and process a carrier claim.

Freight / LTL Shipments (Crucial):

  1. Inspect Before Signing: Before signing the driver's delivery receipt, inspect the exterior crate or pallet for any punctures, crushed corners, or broken seals.

  2. Note Damages on Receipt: If any damage is visible, explicitly write "Damaged upon arrival" on the carrier's Bill of Lading (BOL) before signing.

  3. Notify Us: Contact Sierra RV within 24–48 hours with photos of the damaged unit and freight packaging.

6. Incorrect Addresses & Missing Packages

  • Address Errors: Sierra RV is not responsible for shipment delays or non-deliveries caused by incorrect or incomplete shipping addresses provided during checkout. Please verify your address carefully before finalizing your payment.

  • Stolen / Missing Packages: If your tracking status states that your package was delivered but you cannot locate it, please check with neighbors, building managers, or secondary drop-off locations first. If it remains missing, contact us within 3 business days so we can open a formal trace investigation with the shipping carrier.

7. Customer Support Contact Details

If you have questions regarding shipping rates, delivery tracking, or freight requirements, please contact us:

  • Store Name: Sierra RV

  • Website: https://sierrarvparts.com

  • Customer Support Email: contact@sierrarvparts.com

  • Customer Support Phone: +1 (956) 266-3597

  • Physical Address: 800 E Expressway 83, La Feria, Texas 78559, United States

  • Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM CST | Saturday: 10:00 AM – 2:00 PM CST | Sunday: Closed