Terms of service

Last updated: September 30, 2026

Overview

This website is operated by Sierra RV (referred to as "we," "us," or "our"). We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site at https://sierrarvparts.com and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein or available by hyperlink.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction. 

Section 2 - Business Identity & Contact Details

This website is operated by:

  • Legal Entity / Store Name: Sierra RV

  • Website: https://sierrarvparts.com

  • Customer Support Email: contact@sierrarvparts.com

  • Customer Support Phone: +1 (956) 266-3597

  • Physical Address: 800 E Expressway 83, La Feria, Texas 78559, United States

  • Customer Support Hours: Monday – Friday: 9:00 AM – 5:00 PM CST | Saturday: 10:00 AM – 2:00 PM CST | Sunday: Closed

Section 3 - Products, Accuracy, and Pricing

  • Pricing Transparency: All prices listed on our website are in USD ($) unless explicitly stated otherwise. Prices, product details, and availability are subject to change without notice, but any changes will be reflected clearly on the website before you complete your purchase.

  • Product Accuracy: We make every effort to display as accurately as possible the colors, images, and specifications of our products. However, we cannot guarantee that your monitor's display of any color will be accurate.

  • Pricing Errors: In the event that a product is listed at an incorrect price due to a typographical error or technical glitch, we reserve the right to cancel or refuse any orders placed for products listed at the incorrect price prior to shipment.

Section 4 - Billing, Orders, and Payment Terms

  • Accepted Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment gateways explicitly shown at checkout.

  • Order Acceptance: Your receipt of an electronic order confirmation does not signify our final acceptance of your order. We reserve the right at any time after receipt of your order to accept or decline your order, or to limit order quantities for any legitimate reason (including inventory shortages or suspected fraud).

  • Account & Billing Info: You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Section 5 - Shipping, Returns, and Refunds

Your purchases are subject to our standalone shipping and return policies, which are integrated into these Terms by reference:

  • Shipping Policy: Shipping rates, delivery timelines, and carrier details are detailed on our Shipping Policy page.

  • Returns & Refunds: For details on return windows, return shipping costs, eligibility, and processing timelines, please review our Return and Refund Policy page.

Section 6 - Intellectual Property

All content included on this site—such as text, graphics, logos, button icons, images, audio clips, digital downloads, and data compilations—is the property of Sierra RV or its content suppliers and is protected by applicable copyright and trademark laws.

Section 7 - Limitation of Liability

To the maximum extent permitted by applicable law, Sierra RV shall not be liable for any indirect, incidental, punitive, or consequential damages resulting from:

  • Your use of, or inability to use, our site or services.

  • Delays or disruptions in delivery caused by third-party shipping carriers or events beyond our reasonable control (Force Majeure).

  • Product misuse after delivery.

Our total liability to you for any claim arising out of or relating to these Terms or your purchase shall not exceed the total amount paid by you for the order in question.

Section 8 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates to our website.

Section 9 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Texas, United States.